Quick Reference Card: Communication between Patient and Professional

PATIENT

Take PART

HEALTH PROFESSIONAL

Take PART

Good communication requires:

  • Creating a partnership with your health professional
  • Acknowledging that the health professional is an expert in the treatment of your disease
  • Decisions that are made together

Good communication requires:

  • Creating a partnership with your patient
  • Acknowledging that the patient is an expert in coping with the disease
  • Decisions that are made together

PREPARE

  1. Set your goals and prioritize
  2. Write down your symptoms and the trend (getting better / worse / the same)
  3. Report on treatment effects, feelings and fears you want to share
  4. Write down the questions you want to ask your doctor
  5. Wear comfortable dressing
  6. Think if and who you want to take with you for support

PREPARE

  1. Set your goals and prioritize
  2. Read patient record
  3. If there, read filled in questionnaires

ASK

  1. Ask about diagnosis, tests, treatments, side effects and follow-up
  2. Ask if you don't understand
  3. Ask for explanation of difficult terms
  4. Ask for more time if needed
  5. Ask for referral e.g. physiotherapist, orthopedist, psychologist, nutritionist or other specialist

ASK

  1. Ask for symptoms, trend, treatment effects
  2. Ask for goals related to life of your patient
  3. Ask for emotionally well-being, thoughts, feelings and fears
  4. Ask if your patient understands your recommendations
  5. Ask if your patient has any remaining questions

REPEAT

 

  1. Repeat briefly or write down key points from your visit (diagnosis, prognosis, next steps, and treatment actions)
  2. Treatment instructions can also be repeated with pharmacist or nurse

REPEAT

 

  1. Repeat what your patient tells you and check if you have understood it well
  2. Repeat the answer of the patient on your question if needed for proper understanding

TAKE ACTION

 

  1. Make sure you ubderstand next steps
  2. If needed ask for written directions, recipes
  3. Ask for complementary support (patient leaguer written materials)
  4. Pick up prescribed medicine

TAKE ACTION

 

  1. Tell or write down (if necessary):
    • Next Steps;
    • Directions on medicine;
    • Check recommendations for your patient at home;
  2. Make referrals to other specialists if necessary (physiotherapist, orthopedist, occupational therapist, psychologist, nutritionist etc.)
  3. Give information material (leaflet disease, patient guides, patient associations)
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